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Job Descriptions

Financial Customer Services Supervisor


DEFINITION:

Under general supervision, supervises and participates in the operations of the business licensing, utility billing, and accounts receivable functions of the City; implements and monitors utility billing systems and procedures; supervises accounting office support staff; and performs other job related work as required.

This position is assigned to the Turlock City Employee Association Bargaining Unit for labor relations purposes and is subject to overtime assignments.

SUPERVISION RECEIVED AND EXERCISED

General supervision is provided by the Finance Department Director, , or designee. The Financial Customer Services Supervisor supervises accounting technician and office support staff.

DISTINGUISHING CHARACTERISTICS

This is a first level supervisory position responsible for a discrete sub-divisional organizational component involving the accounts receivable and business licensing functions of the City. The job incumbent has responsibility for assigning, supervising, and directing the work of staff assigned to the accounts receivable and business licensing functions of the City. Duties and responsibilities are performed in accordance with law, ordinance, and City policy.

EXAMPLES OF DUTIES: Duties may include, but are not limited to:

  • Plan, develop, and implement or direct the implementation of goals, objectives, policies and priorities relating to accounts receivable functions.
  • Administer and direct the work of accounts receivable/clerical office support staff with responsibilities for business licensing, utility billing, and other accounts receivable functions.
  • Analyze accounts receivable records and report problem areas to professional accountant staff for resolution and corrective action.
  • Prepare a variety of accounting reports.
  • Process and record county abatement liens on parcels and provide yearly data for the State of Californiaís Tax Roll.
  • Schedule and oversee regular and delinquent utility billings.
  • Calculate building permit and business license charges.
  • Process changes in addresses, annexations, subdivisions that impact account receivables records.
  • Review all receipts to ensure accuracy of account and fund numbers.
  • Oversee daily deposits and make necessary adjustments to reimburse petty cash account.
  • Assist with and implement periodic studies to adjust utility rates, reconcile accounts, and ensure that all entities conducting business have a required business license.
  • Respond to sensitive citizen information requests and complaints.
  • Assist Department Director in scheduling and conducting a variety of staff meetings and conferences.
  • Supervise the activities of subordinates, assign staff schedules and task assignments.
  • Ensure close coordination with other City departments and affected outside groups.
  • Assist with preparation of specialized budgets related to assigned activities; assist in budget implementation; participate in budget forecasts; administer the approved budget.
  • Maintain current processes and equipment, recommend new business standards and comply with standard accounting principles.
  • Occasionally may assist with presentations before various groups, including City Council, Commissions, and professional and public meetings, as needed.
  • Maintain current vendor contracts for outside services.
  • Define scope of work for vendor contracts, write staff reports for City council, prepare contract agreements; accounts receivable 3rd party service agreements.
  • Supervise staff including provision of timely performance evaluations; recommend and implement approved discipline; provide staff development; and maintain high standards necessary for efficient, professional operations.
  • Answer questions; provide information to the public; recommend corrective actions; investigate, report, document and resolve complaints.
  • Build and maintain respectful, positive working relationships with staff, supervisors, outside agencies and the public using principles of good customer service; provide effective conflict resolution, as needed.
  • Model appropriate professional management conduct; maintain appropriate confidentiality of sensitive information; comply with and support City policies and procedures, labor laws, and MOU provisions.
  • Attend assigned meetings and training; interact with outside agencies and commissions; provide leadership for teams, or committees, as needed.
  • Assure staff works in a safe manner; follow safety requirements; monitor and assure compliance with regulations and other legal requirements.
  • Perform related duties as assigned.

QUALIFICATIONS:

Knowledge of:

  • Principles and practices of governmental accounting and maintenance of financial records.
  • Federal, State and local codes and ordinances relating to taxes, fees, licenses, permits and contracts.
  • Modern office practices, procedures, methods and equipment.
  • Principles of employee supervision, career development and training.
  • The concepts of word processing, micro-computer and mainframe computer applications.
  • Modern methods of records and archival management.
  • Budgeting procedures and techniques.
  • Principles and practices of supervision, staff selection, training and personnel management.
  • Safe work practices and related regulations.
  • Principles of public speaking, conflict resolution and excellent customer service.
  • Budgeting procedures and techniques.

Ability to:

  • Plan, organize, direct and supervise the work of anadministrative andoffice support staff.
  • Develop, implement and evaluate accounts receivable accounting systems.
  • Examine and verify financial documents and reports.
  • Operate a variety of office machines and automated equipment.
  • Interpret and apply accounting rules, regulations and contract agreements.
  • Delegate authority and responsibility effectively.
  • Establish and maintain cooperative working relationships with elective officials, administration, other employees, and the general public.
  • Present ideas effectively orally and in writing.
  • Read and comprehend complex laws and regulations and initiate policies and procedures for their implementation.
  • Lead, supervise, evaluate and train personnel effectively and maintain discipline.
  • Organize, implement and supervise departmental goals and City objectives.
  • Use computer and needed programs effectively.
  • Organize, analyze, manage and implement a variety of programs.
  • Forecast and administer a budget.

EXPERIENCE:

Five years of increasingly responsible accounting support work in public utility billings, the processing of taxes, licenses, fees and permits, collections and maintenance of financial records including at least one year of supervisory experience or equivalent that would have provided the opportunity to develop the required skills, knowledge and abilities.

EDUCATION & TRAINING:

Equivalent to possession of an Associates Degree in Business or a related field.

LICENSE AND/OR CERTIFICATE

Possession of a valid California Driverís License in the category necessary to perform essential duties of the position may be required at the time of appointment. Individuals who do not meet this requirement due to a physical disability will be considered for accommodation on a case-by-case basis. Maintenance of a valid California Driverís license and proof of automobile liability insurance thereafter is a condition of continued employment.

PHYSICAL REQUIREMENTS:

Maintain the following physical abilities: See well enough to read instructions, read fine print, view computer screen, operate vehicle and related equipment; hear well enough to converse on the telephone and in person, assist the public and other staff; use hands and fingers for use of computer keyboard, copy machine, filing, writing, drive vehicles and answer telephone.



    For questions about City employment, please contact:

    Human Relations
    156 S. Broadway, Ste. 235
    Turlock, CA 95380-5454
    (209) 668-5150
    hr@turlock.ca.us
    Monday - Friday, 8AM - 5PM






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