Job Descriptions

DEFINITION

Under direction from the Information Technology Manager, plan, direct, organize, and supervise the Information Technology Division; assist in the development of division policies, procedures, goals: prepare division budget; interpret and apply existing policies; represent Information Technology on issues concerning the various programs managed.

This position is assigned to the Turlock City Employees Association Bargaining Unit labor relations purposes and is subject to overtime and call back assignments.

DISTINGUISHING CHARACTERISTICS

Information Technology Coordinator’s duties are administrative/ supervisory in nature but also involve professional information technology work. This position has authority over complex programs that are central to the department’s mission. The Information Technology Coordinator is distinguished from the next lower classification, of Information Technology Analyst Senior, in that the former has responsibilities for special projects and the City’s computer infrastructure.

Receives direction from the Information Technology Manager or other assigned Manager.

May exercise technical and functional supervision over technical positions, i.e., IT Technician, IT Analyst I/II, IT Analyst Senior, and part-time interns.

ESSENTIAL FUNCTIONS - Functions may include but are not limited to the following:

• Assist and coordinate in the development and implementation of goals, objectives, policies, and priorities for the information technology division.

• Assure and implement a strong commitment to customer service; monitor and manage departmental customer satisfaction.

• Assist and coordinate with the preparation of operating technology fund.

• Assist and coordinate resource allocation planning and management to effectively assign work tasks to team members.

• Confer with other divisions regarding project priorities and progress; participate in planning, progress, and design review meetings.
• Confer with department staff, public officials, and consultants in the accomplishment of division objectives.
• Coordinate resolution of complex and technical problems and system changes that affect the work of the division unit.
• Coordinate and conduct special assignments or projects.

• Coordinate division activities with those from other departments and outside agencies and organizations; provide staff assistance to higher-level management; prepare and present staff reports as necessary and other necessary correspondence.

• Assist in preparation and administers divisional budget; Review capital budget requests for computer equipment; insures connectivity of systems; coordinate between user departments, purchasing unit, and vendors in hardware and software acquisition.

• Assist with project cost controls.

• Assist in developing policies and procedures and assure they are carried out.

• Establish program and production goals, priorities and major work schedules in accordance with established policies.
• Supervise, direct and organize division activities in the area of network or application operations; assign work activities and projects; monitor work flow; review and evaluate work products, methods and procedures.
• Oversee third-party systems, vendor sales, and support; the installation, configuration, and cutover phases of a project;
• Provide professional IT consulting with departments on development projects; complex business changes; and the implementation of emerging Information technologies.
• Participate in committees and work groups; may lead or participate in planning or focus groups; may represent the department; maintain a variety of records and technical data.

• Prepare a variety of correspondence including general and special reports.

• Review and approve programming, systems development and systems enhancement plans, work orders, review new and proposed laws, regulations, codes, methods, materials, and technique for application to projects; develop and implement procedures, standards, and systems.
• Supervise the development of plans and estimates for systems development and major enhancements of the City’s information technology systems; supervise and participate
  in the preparation of special information technology studies and reports.

• Perform related duties as assigned.

Knowledge of:

• Practices and techniques of advanced computing skills, networking technologies, database management, imaging software, and virtual environments.
• Principles and techniques used in technical writing
• Industry technology, practices and trends, including system development and administration.
• Principles and practices of complex computer system design.
• Principles and practices of research and analytical methodology.
• Principles and techniques of complex programming and programming documentation.
• Basic budgeting principles.
• Effective public presentation techniques.
• Methodologies for project management including project tracking and project control.
• Techniques for training users.

Ability to:

• Properly interpret and make decisions in accordance with laws, regulations, and City policies.
• Know and understand all aspects of the position responsibilities, including but not limited to; intermittently analyze work papers, reports and special projects; identify and interpret technical and numerical information; observe and problem solve operational and technical policy and procedures.
• Analyze departmental technology system needs and requirements; identify goals, objectives, and problems, examine alternatives; develop recommendations and implement solutions; develop project plans; organize and monitor the work of others.
• Design and manage complex technology projects.
• Create training materials.
• Maintain a high level of customer service
• Secure cooperation and teamwork among professional and technical project staff.
• Design, develop, test, and implement complex systems.
• Maintain confidentiality of sensitive information.
• Monitor technology systems utilization and recommend appropriate revisions to processes, procedures, and operations.
• Work independently with minimal supervision.
• Communicate clearly and concisely, orally, and in writing.

Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

Experience:

Equivalent to five years increasingly responsible experience carrying out and managing complex system development and/or network projects at the departmental and/or enterprise level. Three years of the required experience must have been in a lead capacity.

Education:

Possession of a Bachelor Degree from an accredited college with major course work in, computer science, information systems, or a related field.

Possession of one or more of the following certifications is desirable: Microsoft, Cisco, and CompTIA.

Possession of an appropriate and valid California driver’s license at the time of appointment and ability to maintain it as a requirement for continued employment.

Work is typically performed in an office environment; occasional work in cooled air conditioned data center/server rooms; occasional work outside in various types of inclement weather; occasional work in confined spaces. Work may take place at off-site locations throughout the City,

• Mobility: continuous use of keyboard; frequent sitting, standing; occasional walking, bending, squatting.
• Lifting: frequently up to 10 pounds; occasionally up to 75 pounds.
• Vision: constant use of overall vision; continuous computer use; occasional color and depth vision.
• Dexterity: frequent repetitive motion; frequent writing; frequent grasping, holding, and reaching.
• Hearing/Talking: frequent hearing and talking, in person and on the phone.
• Emotional/Psychological: frequent decision-making and concentration; frequent public and/or coworker contact; occasional working alone.
• Environmental: frequent exposure to noise.