Job Descriptions

DEFINITION

Under general supervision provides supervision for the Emergency Dispatch Services unit and fulfills other technical support and project management assignments for public safety in functional areas such as specialized communication and software applications and equipment.

This position is assigned to the Turlock Associated Police Officers bargaining Unit for labor relations purposes. This is a non-sworn position.

SUPERVISION RECEIVED AND EXERCISED

General supervision is provided by Police Support Operations Manager. The incumbent provides direct supervision to subordinate level clerical or technical/specialist staff in the Police dispatch services area.

DISTINGUISHING CHARACTERISTICS

This is a supervisor classification responsible for the supervision of discrete sub-divisional organizational component(s) and programs/functions within a department as determined by the Chief of Police. The incumbent is expected to demonstrate technical competence while working as a team member and exercise independent judgment in a number of confidential and sensitive assignments. Duties and responsibilities are performed in accordance with municipal codes, ordinances, City policy, and related regulating entities.

EXAMPLES OF DUTIES: - Duties may include, but are not limited to the following:

• Supervises, oversees, staffs, trains and schedules 9-1-1 Emergency Dispatch Service staff.
• Provides team leadership for public safety related technology projects, changes or new equipment implementation plans.
• Performs troubleshooting 9-1-1 equipment, monitoring various technical systems, accessing equipment malfunctions, providing fixes and/or rebooting systems as necessary, maintenance, and backup functions related to the Police I-Series functions.
• Provides liaison with public safety equipment and repair vendors.
• Reboots systems and assign passwords for public safety software.
• Oversees monthly audits of DOJ computer system entries for stolen vehicles, guns, property and criminal history.
• Maintains and updates tables in the CAD software related to the records management system.
• Oversees the preparation and processing of warrants for arrest.
• Writes and documents procedures and maintains and updates 9-1-1 Training Manual.
• Prepares technical reports; documents policies and procedures; performs research
• Supervises staff including provision of timely performance evaluations; recommends and implements approved discipline; provides staff development; and maintains high standards necessary for efficient, professional operations.
• Answers questions; provides information to the public, other City departments, and other agencies; recommends and coordinates corrective actions; investigates, reports, documents and resolves complaints.
• Serves as a liaison with partner agencies. Answers questions and assists with problem solving.
• Builds and maintains respectful, positive working relationships with staff, supervisors, outside agencies and the public using principles of good customer service; provides effective conflict resolution, as needed.
• Models appropriate professional supervisory conduct; maintains appropriate confidentiality of sensitive information; complies with and supports City policies and procedures, labor laws, and MOU provisions.
• Attends assigned meetings and training; interacts with outside agencies and commissions; participates in teams, or committees, as needed. Agencies include but are not limited to DOJ, APCO, CCUG, NENA, PSAP Managers, POST, CAD Vendor Users and AMR and Life Com.
• Assures staff works in a safe manner; follows safety requirements; monitors and assures compliance with regulations and other legal requirements.
• Takes an active role in public safety technology projects, including research, development and implementation.
• Acts as a liaison, coordinating repair of CAD computers and other communications equipment.
• Communications Training Coordinator. Ensures all dispatchers meet POST mandated training requirements.
• Maintains GEO file for the Computer Aided Dispatch System and related files.
• Answers inquiries and inputs emergency and non-emergency calls for service.
• Dispatches appropriate Police and Fire units. Documents CAD activity.
• Administrator of Sheriff’s Office ICJIS, Probation ICJIS, Everbridge Notification Systems, DA Case Management, CAL Photo and Stan County Crimes and other future computer related systems for integration and sharing of law enforcement information.
• Oversees quarterly DOJ Wanted Person System purge updates.
• Assigns employee numbers and computer security access for police personnel.
• Performs other duties, as assigned.

QUALIFICATIONS:

Knowledge Of:

• Knowledge of department procedures, rules, regulations and general orders.
• Knowledge of principles, practices and procedures of emergency and routine public safety communications.
• Modern public safety related communication and emergency dispatch supervision processes, requirements, techniques, practices and equipment.
• Public safety related computer systems and software applications including troubleshooting, maintenance, and usage.
• Specialized public safety communication systems including radio, pager, DVD log recorder, security camera and other devices.
• Knowledge of CAD and telecommunications system methods, programs and equipment as applied to police dispatching.
• Ability to provide technical assistance in the operation and maintenance of voice and radio communications, E911 system; troubleshoot the network systems and respond to requests for assistance from system users.
• Knowledge of city geographical features and streets.
• Ability to work with and control sensitive and confidential information.
• Skill in multi-tasking situations.
• Understand City processes and procedures and specific requirements of assigned work area.
• Ability to manage the procurement, installation and training of employees on products used.
• Technical and operational aspects of assigned function or program area.
• Modern techniques of project management and team leadership.
• Modern office procedures, and methods including computer equipment, word processing, spread sheet, data base, graphic presentations and other needed specialized software applications, and internet and electronic communication usage and methods.
• Principles of record keeping and reporting; technical report writing and grant writing
• Budgeting procedures and techniques.
• Principles and practices of supervision, staff selection, training and personnel management.
• Principles of effective file management and time management
• Safe work practices and related regulations.
• Principles of conflict resolution and excellent customer service.
• Provisions, principles and practices of municipal structure and organization
• Applicable federal, state and local laws, regulations and related guidelines including those of the FCC and the DOJ.

Ability To:

• Understand, maintain, backup, install, trouble shoot, program, repair, reboot and explain highly technical equipment and computer related applications used in assigned functions.
• Supervise the daily operations of the 9-1-1 emergency dispatch system to assure that all requirements and expected standards are met.
• Manage highly technical and complex projects related to public safety communication equipment and participate in or lead teams to implement projects.
• Understand complex state and federal regulations, laws, codes, policies and solutions in the area of law enforcement services related to emergency dispatch services and communications.
• Understand City processes and procedures and specific requirements of assigned program area.
• Work with and control sensitive and confidential information.
• Plan, initiate, manage and complete complex and multiple simultaneous work assignments with a minimum of direction.
• Lead, manage, evaluate and train personnel effectively and maintain discipline.
• Organize, implement and supervise departmental goals and City objectives.
• Use computer and needed programs in a highly effective manner.
• Organize, analyze, manage and implement a variety of programs.
• Establish and maintain respectful, effective and cooperative working relationships with those contacted in the course of work.
• Communicate effectively, orally, electronically and in writing.

EXPERIENCE AND EDUCATION

Experience:

Three years of increasingly responsible technical, administrative or analytical experience in a public safety agency in a dispatch related area or any experience that would have provided the opportunity to develop the required skills, knowledge and abilities. One of the three years of experience shall be in a lead or supervisory capacity.

Education:

Possession of an Associate’s Degree with course work in business, or related field;

OR

Must have a minimum of twenty (20) accredited college units and at time of appointment be enrolled in a two-year accredited college and obtain an Associate’s Degree with course work in business, or related field within thirty-six (36) months of date of appointment.

LICENSE OR CERTIFICATE

Possession of a valid California Driver’s License in the category necessary to perform essential duties of the position may be required as the time of appointment. Maintenance of a valid California Driver’s license and proof of automobile liability insurance is a condition of continued employment.

PHYSICAL REQUIREMENTS

Vision adequate to operate vehicles and office equipment, read instructions and follow directions; hearing adequate to converse on telephone and in person; body mobility adequate to drive and perform required office duties including reaching and bending for files and related office items; use of hands and fingers adequate for operating vehicles, writing, typing, computer, copier, and fax machine and related functions; ability to lift office files, binders and small office equipment, as needed.